winbat's Privacy Policy

2.1 Information Provided at Registration

When you create an account at winbat, we collect the following information:

• Full name and username
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile phone number
• Residential address
• National ID or passport number (for identity verification)

2.2 Financial Information

To process deposits and withdrawals, we collect the following information:

• bKash, Nagad, Rocket, or Upay mobile wallet number
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts

winbat never stores your full payment card number or CVV code.

2.3 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address and device identifier information
• Browser type and operating system
• Time, date, and duration of site visits
• Pages visited and click patterns
• Information collected from cookies and similar tracking technologies
• Gaming behavior and betting history

2.4 Information from Support Communications

When you contact us via live chat or email, we retain a record of that conversation. This is used to improve our service quality and for future support purposes.

4.1 When Information May Be Shared

winbat does not generally share your personal information with third parties. However, information may be disclosed in the following circumstances:

• Service Provider Partners: Trusted partners who assist with our technology, payment processing, and service operations may access only the information necessary for carrying out their functions.
• Legal Obligations: To comply with court orders, government investigations, or applicable legal requirements.
• Fraud Prevention: With relevant authorities to prevent financial crime or fraud.
• Business Changes: In the event of a company merger or acquisition, you will be notified in advance.

4.2 Third-Party Service Providers

Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming operate on our platform. They have their own privacy policies and are independently required to comply with applicable laws.

winbat applies industry-standard technical and organizational measures to keep your personal information secure:

• SSL Encryption: All data transmissions on our site are encrypted using SSL (Secure Sockets Layer) technology, which protects your information from interception in transit.
• Encrypted Storage: Sensitive information that is stored is kept in encrypted form.
• Access Controls: Only authorized staff can access your information, and a record is kept of every access.
• Regular Security Audits: The security of our systems is regularly tested and upgraded as needed.
• Two-Factor Verification: We provide additional verification measures to enhance account security.

However, no method of transmission over the internet or electronic storage is 100% secure. While complete security cannot be guaranteed, winbat ensures maximum effort.

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may find out at any time what information winbat holds about you. Please contact our support team to do so.

8.2 Right to Correction

If your information is incomplete or incorrect, you may request that it be corrected. This can be done directly through account settings or via our support team.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, this request may be limited in cases involving legal obligations, outstanding payments, or ongoing investigations.

8.4 Right to Object to Processing

You may object to the processing of your information in certain circumstances, particularly in the case of direct marketing.

8.5 Right to Lodge a Complaint

If you have any concerns about our data management, please contact us directly first. We will make every effort to resolve all complaints in a timely and good-faith manner.

winbat may from time to time change or update this privacy policy. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice will be displayed in a prominent location on the website.
• The "Last Updated" date at the top of this page will be changed.

Continued use of our services after any changes will be considered your acceptance of the updated policy. We recommend that you visit this page regularly.