winbat Terms and Conditions

1 Introduction and Applicability

These terms and conditions ("Terms") apply to the use of the winbat platform and all its services. By visiting the winbat.cam website, creating an account, or using any service, you give your full agreement to these Terms.

winbat provides online gaming, sports betting, and casino services to users in Bangladesh. These Terms form a legal agreement between you and winbat. If you do not agree to these Terms, please do not use our platform.

These Terms must be read together with our Privacy Policy and Responsible Gaming Policy, which are considered an integral part of these Terms.

2 Account Registration and Eligibility

To open an account and use services on winbat, the following eligibility requirements must be met:

• You must be 21 years of age or older.
• You must be a legal resident of Bangladesh.
• All information you provide must be true, accurate, and up to date.
• One person may operate only one account.
• You must operate the account in your own name; operating an account on behalf of another person or a third party is prohibited.
• Your bank or payment account must match the name registered on your winbat account.

Identity Verification

winbat may at any time request identity documents (National ID, passport, or driving licence) and proof of address for account verification. winbat reserves the right to hold withdrawals until verification is complete. If a user provides false information, the account will be closed immediately.

3 Age Restrictions

winbat strictly provides services only to individuals aged 21 or above. Gaming by minors is strictly prohibited.

If a minor has accessed our platform, their guardian or parent should notify our support team immediately. In such cases, the account will be closed and the return of deposited funds will be reviewed.

4 Account Security

It is your responsibility to keep your winbat account login details (username and password) completely confidential. Please follow the guidelines below:

• Never share your password with any third party.
• Use a strong password that includes numbers, letters, and special characters.
• Always log out after logging in from a public or shared device.
• Report any unauthorised access to your account to winbat support immediately.

You are responsible for all activities carried out using your login details. winbat will not be liable for any loss resulting from unauthorised use of account credentials.

5 Deposits and Withdrawals

Deposits

The following payment methods can be used to deposit funds on winbat: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳100.

• All deposits must be made from your own payment account.
• Deposits from third-party accounts are strictly prohibited.
• A deposit is considered valid only once it has been credited to the account.

Withdrawals

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 15 minutes to 2 hours. Important conditions regarding withdrawals:

• Withdrawals can only be made to the payment method registered on the account.
• Identity verification must be completed before a withdrawal can be made.
• Withdrawals may be partially restricted if the wagering requirements of an active bonus have not been met.
• winbat reserves the right to carry out additional verification for unusual transactions.

6 Bonuses and Promotions

winbat offers various types of bonuses and promotional offers. The following conditions apply to the use of bonuses:

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳10,000. The wagering requirement for the bonus is 15 times. For example: depositing ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000.

General Bonus Terms

• Each promotion has its own specific terms and conditions, which are detailed on the promotions page.
• Wagering requirements must be completed before a bonus can be cashed out.
• One account, one household, one device, or one IP address is eligible for one bonus only.
• If a bonus is intentionally abused, the account and all bonuses will be cancelled.
• winbat reserves the right to change, suspend, or cancel the bonus programme at any time.

VIP Programme

winbat has four VIP levels: Bronze, Silver, Gold, and Platinum. Weekly cashback increases at higher levels. The benefits and terms of VIP membership are subject to change.

7 Betting and Gaming Rules

The following rules apply when enjoying sports betting, casino games, and slots on winbat:

• All bets are final and cannot be changed once placed, unless a technical error requires the bet to be voided.
• If a round is left incomplete due to a technical error, server issue, or network interruption, winbat's decision is final.
• In the event of any dispute regarding a game result, server logs will be considered as final evidence.
• If a specific cricket match, tournament (BPL, T20, IPL, ICC events), or other event is cancelled or postponed, winbat will settle bets in accordance with the applicable rules.

Fair Play Policy

winbat is committed to ensuring fair play. If any player uses fraudulent methods, bots, or automated software, the account will be closed immediately and the funds held may be forfeited.

8 Prohibited Activities

The following activities are strictly prohibited on the winbat platform:

• Creating or operating multiple accounts.
• Providing false or misleading identity information.
• Bonus abuse or exploiting the system for unfair advantage.
• Using the platform for money laundering or illegal financial activities.
• Using automated software, bots, or any hacking tools.
• Attempting to obtain another user's information.
• Harassing, intimidating, or behaving offensively towards other players.
• Using third-party payment methods.

9 Responsible Gaming

winbat believes that gaming should be a source of enjoyment, not addiction. We are committed to responsible gaming and advise all members to play within safe limits.

• Users have the option to set their own deposit limits.
• If needed, an account can be temporarily suspended (self-exclusion).
• If signs of gaming addiction appear, seek help immediately.

For more information on responsible gaming, please read our Responsible Gaming page.

10 Privacy and Data Protection

Protecting your personal information is our highest priority. winbat uses SSL encryption to keep all data secure.

For detailed information on how we collect, use, and store your personal data, please see our Privacy Policy. We never sell your personal information to third parties.

• Documents provided for account verification are stored securely.
• winbat follows international data protection standards.
• Your information is not shared with any external organisation except where required by legal obligation.

11 Account Suspension and Closure

Closure by User

You may contact our support team at any time to request closure of your account. Any outstanding wagering requirements must be completed and the remaining balance must be withdrawn before the account is closed.

Suspension or Closure by winbat

winbat may suspend or close an account without prior notice in any of the following circumstances:

• Breach of any clause of these Terms.
• Provision of false or misleading information.
• Evidence of fraudulent or deceptive activity.
• In accordance with instructions from legal authorities.
• Extended account inactivity (more than 12 months).

12 Limitation of Liability

winbat will not bear any responsibility in the following cases:

• If a game or bet is left incomplete due to internet connectivity issues, power interruption, or any other technical problem.
• If account credentials are leaked due to your own negligence.
• If third-party services (internet service providers, payment processors) fail.
• If the service is temporarily suspended following a directive from a legal authority.
• Any financial loss arising from gaming.

winbat services are provided on an "as-is" basis. No guarantee is made regarding the uninterrupted availability or error-free operation of any service.

13 Dispute Resolution

In the event of any dispute or complaint, please follow the process below:

• Step 1: Submit your complaint via our 24/7 live chat or email.
• Step 2: The support team will provide an initial response within 48 hours and investigate the matter.
• Step 3: Complex matters will be escalated to the management department and a decision will be communicated in writing.

The final decision of winbat will be considered binding. In the event of a dispute, server logs and game data will be used as authoritative records.

Complaint submission deadline: complaints must be submitted within 30 days of the issue occurring. Complaints submitted after this period will not be considered.

14 Changes to Terms

winbat reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on the website.

For significant changes, winbat will attempt to send a notice to the registered email address. However, continued use of the platform after any change will be considered acceptance of the new terms and conditions.

The latest terms and conditions will always be available on our website. It is advised to visit this page regularly to stay informed about updates.

15 Contact

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat — available in Bengali 24/7
• [email protected]

Our support team is ready to assist at all times. For more information, visit our FAQ page.